We are an Australian company based in Melbourne. All domestic orders are shipped from our Melbourne warehouse via Australia Post, StarTrack Express, or Couriers Please. These carriers are subject to change without prior notice at our discretion. We a
Yes, we ship to PO Boxes or Parcel Lockers within Australia only and use Australia Post for this.
We usually ship within Australia using Australia Post (standard eParcel & eParcel Express Post),. Domestic Shipping. All orders require a signature on delivery unless requested otherwise at the time of order. If the property is located behind locked
Yes, we offer express shipping for your order to most locations at an additional cost, with tracking available.What is Express Shipping? Express shipping means that orders placed using this option is prioritised for picking and packing over standard
Orders placed by 11 am (AEST) are typically dispatched on the same day. Otherwise, they will be shipped within the following 1-2 business days. This timeframe may vary significantly based on consumer demands. If you need your order shipped the same d
Within Australia. For more details on shipping costs for international orders, please refer to our international shipping costs.
Yes, you can pick up your order in person. Please place your order online and choose "pick up in store" as the shipping option. Allow us some time to process your order, and wait for a notification from us indicating that your order is ready for coll
Average Delivery Times:-. We ship orders within 1-2 business days of receiving your order. All orders are shipped from Melbourne, Australia. Orders with Express Shipping are prioritised over the standard orders. To calculate the transit time to your
Yes, we ship to New Zealand. Shipping Details. Shipping Costs. Shipping Large Suitcases. If you have any further questions or need assistance, please contact our customer service team. We're here to help!
Delivery Times. Orders are usually shipped within 1-2 business days from Melbourne (excluding public holidays). Please note that the above delivery times are estimates only and we cannot guarantee exact dates. Duties & Charges. We recommend checking
Any international orders above a certain value may incur VAT/GST, duties, or customs charges from your local Customs authority. These charges must be paid by the recipient directly to Customs or its authorized service provider before the parcel can b
It is crucial to provide a complete and accurate delivery address. If you notice any errors or inaccuracies in your information, please contact us immediately so that we can make the necessary corrections. However, once your order has been prepared f
We usually ship orders within 1 business day of you placing the order (excluding pre-orders). You will receive an email automatically once your order ships. This email will include a link to view your tracking information. Tracking Information:. Dela
Your tracking number will be emailed to you once we have fulfilled your order. Important Points:. Please allow ample time for tracking to update. For additional shipping and tracking inquiries, please contact the courier directly. We receive the same
If you haven't received your entire order, here are two possible scenarios:. Scenario A: Missing Items in a Single Package. If your order came in one package and something is missing, please contact us at [email protected] and let us know what’s m
We are sorry to hear that your order hasn’t been delivered. While we do our best to ensure your package is delivered quickly, once it leaves our hands, delivery times are controlled by the carrier. Steps to Take:. Additional Information:. If you have
If your order has been returned to sender, here’s what you can do:. Check Tracking History:. Possible Reasons for Return:. Fixing the Address:. If you have any further questions or need assistance, please reach out to our customer service team. We're
Yes, we ship all over the globe (some exceptions apply).If your country does not appear on the country list or you get an error message saying that we don't ship to your location - then there could be 2 reasons:-Reason One:You are trying to order our