Still have questions? Drop us a line and we will help you out over email!

Feel free to call us if you need further assistance during business hours (9:00 AM - 5:00 PM AEST) or leave us a voicemail and we will get back to you asap!

Home

Zoomlite

We usually ship orders within 1 business day of you placing the order (excluding pre-orders). You will receive an email automatically once your order ships. This email will include a link to view your tracking information.Tracking Information:<ul><li style="font-size: 16px;">The tracking link usually goes live in the evening of dispatch from our warehouse. Please allow overnight if your tracking isn&#x2019;t live on the day of dispatch.</li></ul>Delayed Delivery:<ul><li style="font-size: 16px;">If you do not receive your order within the scheduled/estimated delivery window (allowing for seasonal delays and any other disruptions), please contact the carriers directly as once it leaves our warehouse, we have no control over it.</li></ul>Need Further Assistance?<ul><li style="font-size: 16px;">If you need further assistance, please contact us via help@zoomlite.com.au and quote your order number. We will do our best to resolve the issue.</li></ul>If you have any further questions or need assistance, please contact our customer service team. We&apos;re here to help!

We usually ship orders within 1 business day of you placing the order (excluding pre-orders). You will receive an email automatically once your order ships. This email will include a link to view your tracking information. Tracking Information:. Dela

How do I know if my order was shipped?

Shipping

Do you have retail stockists of Zoomlite products?

Can I order directly from your store?

Common Questions

Are you Australian owned & operated?

Where are Zoomlite products made?

How can I contact Zoomlite?

Where can I find the specific size and weight of a product?

Product Reviews

I have an issue with my order, what do I do?

Can you produce bulk corporate gift & premium items?

How Does Zoomlite Contribute to Environmental Sustainability?

General

What is a preorder?

How can I use my discount code?

I am buying as a gift for someone, do you offer gift wrapping? Can the gift be sent without an invoice?

Can I make changes to my order?

Can I cancel my order?

How can I get a tax receipt?

Can I pick up an order in person?

Order Support

Where do you ship from and which countries do you ship to?

Do you ship to PO Boxes or Parcel Lockers?

Who do you ship with?

Do you offer Express shipping?

What is the cutoff time for same day despatch?

How much does shipping cost?

What is the average delivery time, when will the order arrive?

Do you ship to New Zealand and how long does it take to receive it?

How long does it take to receive an international order?

Who pays the international duties and charges?

How do I cancel/change my order or shipping address?

Where can I find my tracking number?

I have not received my entire order?

Help! My order is lost/hasn’t been delivered?

My order has been returned due to a delivery issue, what can I do?

Can I exchange a product I have purchased online?

What is your change of mind / returns policy?

Do you have a free return option?

How do I return/exchange my product?

Can I return an item without the tag or its original packaging?

How long does a refund take?

My product is faulty, what do I do?

How Are Refunds Calculated for Bundle Returns and Promotional Offers?

Returns & Exchanges

What are my payment options?

Do you accept "Buy Now, Pay Later"?

What is Shopify Pay?

Why isn't my Afterpay working?

What currency can I pay in?

Is my payment secure?

Do you store my credit card details?

Do you offer e-gift cards?

Payments

What is Zoomlite's warranty?

Do I need to register my purchase for warranty?

What is your warranty on luggage?

Product Warranty

Can I send an order as a gift?

Where can I purchase a Zoomlite E-Gift Card?

Can payment be split if a product costs more than the full amount of the gift card?

Can I get a full refund for my gift card?

How do I redeem a gift card?

My gift card is expired, can I still redeem the value of it?

What happens if I don't spend the entire value of the E-Gift Card in one transaction?

Gift Cards

Product Info

Policies

How do I know if my order was shipped?Updated a month ago