Yes, you can exchange an item purchased directly from Zoomlite within the last 30 days, provided it is unused and in its original packaging with tags intact. Steps to Exchange:. Need a Replacement Quickly?. Prepaid Return Option. Prepaid Return Steps
If you are not completely satisfied with your purchase, you have the option to return it to us in unused condition, along with all the product packaging and tags, within 30 days (some products may have a different return period), in order to receive
Unfortunately, we do not offer a free return option. However, we do provide a discounted prepaid return option of $15 per package within Australia and New Zealand. Prepaid Return Steps:. Address for Returns:. Zoomlite Returns (insert your receipt or
Address for Returns:. Zoomlite Returns (insert your order number here). 2/80 Mills Road. Braeside VIC 3195. Important Notes:. For additional information or assistance, please email us at [email protected] with your order number in the subject line
According to our returns policy, all tags must be attached, and each item must be shipped in its original packaging for returns to be verified. This ensures that the product is in its original, unused condition and can be resold. Important Notes:. If
We aim to handle refunds and returns within 3-5 business days of receiving the order back at our warehouse. The transit time from your address to us will depend on the origin of the parcel and the chosen service. Using a tracked postal service will a
If your product is faulty, please follow these steps:. Contact Us:. Provide Photographs:. Assessment:. Return for Physical Assessment or Repair:. Postal Address:. Zoomlite Returns (insert your order no here). 2/80 Mills Road. Braeside VIC 3195. For a
Bundles:. When returning part of a bundle, we will recalculate the best bundle price based on the items you are keeping and refund the difference. Example:. Promotional Offers:. For items bought during a promotion, if part of the items are returned,