What is your change of mind / returns policy?Updated a month ago

If you are not completely satisfied with your purchase, you have the option to return it to us in unused condition, along with all the product packaging and tags, within 30 days (some products may have a different return period), in order to receive a full refund of the product cost (excluding any shipping charges).

Conditions for Returns:

• Condition: Items must be unused and in their original packaging with tags intact.
• Timeframe: Returns must be initiated within 30 days of delivery.
• Excluded Items: Some items, such as socks, masks, pillows, and blankets, are not returnable due to health and hygiene reasons.

Return Process:

• Contact Us: Email us at [email protected] to initiate the return process.
• Shipping: Use a tracked shipping service for returning products to monitor its whereabouts easily. Shipping costs associated with returned items are non-refundable.
• Refund: Once the item is assessed and processed by our returns team, we will refund the original order within 1-2 business days.

Address for Returns:

Zoomlite Returns (insert your order number here) 

Unit 2, 80 Mills Road 

Braeside VIC 3195

Australia