Can I exchange a product I have purchased online?Updated 24 days ago

Yes, you can exchange an item purchased directly from Zoomlite within the last 30 days, provided it is unused and in its original packaging with tags intact.

Steps to Exchange:

• Contact Us: Reach out to [email protected] to initiate the exchange process within 30 days of delivery.
• Return the Item: Ensure the item is returned in its original condition with packaging intact.

Need a Replacement Quickly?

• Place a New Order: If you need the replacement item urgently, we recommend placing a new order for the desired item.
• Return the Unwanted Item: Send back the item you no longer want.
• Refund Process: Once the item is assessed and processed by our returns team, we will refund the original order within 1-2 business days.

Prepaid Return Option

• Request a Label: Email us at [email protected] with your order number and reason for return.
• Cost of Label : A return label will cost $15 per label. At present this option is only available for our Australian & New Zealand customers only.
• Receive Label: We will generate the return label for you and email it to you. The return shipping charge will be deducted from the refund amount. Any shipping charges from the original order are not refundable.

Prepaid Return Steps:

• Remove Old Labels: Remove any previous delivery addresses or labels from the package.
• Repackage Items: Repackage the items with all original product packaging, cloth bags, product tags, straps, paperwork, cleaning sponges, or any other included items.
• Seal and Label: Securely seal the package(s) with tape and affix the provided labels.
• Drop Off: Drop off the package(s) at your nearest post office or use the Australia Post red street posting box.
• Processing Time: Allow 5-7 working days for the refund to be processed after we have received and inspected the returned items.

Return Without Prepaid Label

• Choose Your Carrier: You can return the item using a carrier of your choice at your own cost.
• Trackable Service: Ensure the item is sent using a trackable service and consider purchasing transit cover if needed, as we cannot be responsible for any loss or damage in transit.
• Include Documentation: Include a copy of your purchase receipt or order number, with a brief note describing the reason for the return. If you don’t have your receipt, include your order number, name, and address inside the parcel.

Address for Returns:

Zoomlite Returns (insert your receipt or order number here)

2/80 Mills Road

Braeside VIC 3195

Important Notes:

• The shipping does not include insurance, and any loss or damage during transit is your responsibility as we are not liable for such incidents.
• Any shipping charges from the original order are not refundable.

For additional information or assistance, please email us at [email protected] with your order number in the subject line. We're here to help!