A pre-order occurs when we have incoming stock that has not yet reached our fulfillment centers. You can still order these products, and we will ship them out to you as soon as the stock arrives. This is usually on or close to the specified date on t
Using your discount code is easy! Simply head to the checkout and, after entering your shipping address and billing details, you'll see a box labeled "Discount Code or Gift Card." Enter your discount code there and click "Apply." This allows you to s
Gift Wrapping. Presently, we do not offer an ongoing gift wrapping service. However, we may provide gift boxes for selected items seasonally. Please check with us before placing your order to see if gift boxes are available. Personalisation. While we
If your order has not shipped, there may still be time to change it. It's best to make any changes before 11 am Melbourne time (AEST). Please contact us as soon as possible with your order number and the changes you'd like to make. Changing Your Ship
We'll do our best to cancel your order before it has been processed and shipped if you contact our support team as soon as possible with your request. While we will make every effort to accommodate this, please note that we cannot guarantee a cancell
Please check your emails after you place your order. You should have an option to download your invoice as a PDF. Please contact us if you do not see this option.
Pickups: Please place your order online, and choose “pick up in store” as the delivery option. Allow us some time to process your order and wait for a notification from us saying that your order is ready for collection. Our pick-up hours are between