What is your warranty on luggage?Updated a month ago
Zoomlite stands firmly behind the quality of its products. Every piece of Neos luggage purchased directly from Zoomlite comes with a 10-year warranty against any material and manufacturing defects for the original owner. This warranty also applies to Zoomlite products bought through authorized third-party retailers.
What the Warranty Does Not Cover:
- Cosmetic Wear: Includes superficial damages such as scratches, dents, marks, scuffs, stains, changes in color, everyday wear and tear (including internal fabric), and any updates in technology.
- Non-Defective Parts: Replacement of non-defective parts is not covered.
- Damage from Abuse: Includes intentional abuse, modification, tampering, accidents, abrasion, exposure to extreme temperatures, solvents, acids, or alteration beyond normal use.
- Normal Wear and Tear or Airline Damage: Regular wear and tear or damage caused by airlines or common carriers are not covered.
Note: We highly recommend inspecting your luggage thoroughly after every trip and contacting the airline to lodge a claim for any damage in transit.
Warranty Claim Process:
- Replacement Parts: If your luggage sustains damage to a specific part, we will dispatch a replacement component along with guidance for its installation. Please be aware that shipping and processing depend on the availability of parts.
- Irreparable Damage: In situations where the damaged parts are irreparable or irreplaceable, we will supply alternative luggage. While exact replacements for limited edition, discontinued, or out-of-stock items cannot be assured, any substitute will match or exceed the retail value of your original item.
- Discretionary Claims: Warranty claims are subject to our discretion, and we reserve the right to decline a claim if it does not meet our criteria.
At Zoomlite, we are committed to ensuring your travel gear is dependable and resilient, making your journey smoother and more enjoyable.
For any further questions or to initiate a warranty claim, please contact our customer service team at [email protected]. We're here to help!