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Zoomlite

Is something not quite right with your order? Don&#x2019;t worry, the Zoomlite customer service team is here to help!&#xA0; Simply email us at help@zoomlite.com.au and let us know what the issue is. We&#x2019;ll do our best to resolve any problems as quickly as possible.

Is something not quite right with your order? Don’t worry, the Zoomlite customer service team is here to help! Simply email us at help@zoomlite.com.au and let us know what the issue is. We’ll do our best to resolve any problems as quickly as possible

I have an issue with my order, what do I do?

General

Do you have retail stockists of Zoomlite products?

Can I order directly from your store?

Common Questions

Are you Australian owned & operated?

Where are Zoomlite products made?

How can I contact Zoomlite?

Where can I find the specific size and weight of a product?

Product Reviews

Can you produce bulk corporate gift & premium items?

How Does Zoomlite Contribute to Environmental Sustainability?

What is a preorder?

How can I use my discount code?

I am buying as a gift for someone, do you offer gift wrapping? Can the gift be sent without an invoice?

Can I make changes to my order?

Can I cancel my order?

How can I get a tax receipt?

Can I pick up an order in person?

Order Support

Where do you ship from and which countries do you ship to?

Do you ship to PO Boxes or Parcel Lockers?

Who do you ship with?

Do you offer Express shipping?

What is the cutoff time for same day despatch?

How much does shipping cost?

What is the average delivery time, when will the order arrive?

Do you ship to New Zealand and how long does it take to receive it?

How long does it take to receive an international order?

Who pays the international duties and charges?

How do I cancel/change my order or shipping address?

How do I know if my order was shipped?

Where can I find my tracking number?

I have not received my entire order?

Help! My order is lost/hasn’t been delivered?

My order has been returned due to a delivery issue, what can I do?

Shipping

Can I exchange a product I have purchased online?

What is your change of mind / returns policy?

Do you have a free return option?

How do I return/exchange my product?

Can I return an item without the tag or its original packaging?

How long does a refund take?

My product is faulty, what do I do?

How Are Refunds Calculated for Bundle Returns and Promotional Offers?

Returns & Exchanges

What are my payment options?

Do you accept "Buy Now, Pay Later"?

What is Shopify Pay?

Why isn't my Afterpay working?

What currency can I pay in?

Is my payment secure?

Do you store my credit card details?

Do you offer e-gift cards?

Payments

What is Zoomlite's warranty?

Do I need to register my purchase for warranty?

What is your warranty on luggage?

Product Warranty

Can I send an order as a gift?

Where can I purchase a Zoomlite E-Gift Card?

Can payment be split if a product costs more than the full amount of the gift card?

Can I get a full refund for my gift card?

How do I redeem a gift card?

My gift card is expired, can I still redeem the value of it?

What happens if I don't spend the entire value of the E-Gift Card in one transaction?

Gift Cards

Product Info

Policies

I have an issue with my order, what do I do?Updated a month ago