Still have questions? Drop us a line and we will help you out over email!

Feel free to call us if you need further assistance during business hours (9:00 AM - 5:00 PM AEST) or leave us a voicemail and we will get back to you asap!

Home

Zoomlite

Yes, you can visit our HQ in Braeside by <a class="fr-strong" href="https://calendar.app.google/ncWjjrTLNFffpfjj9">prior appointment</a>.You are able to view the products in person, and even order at the same time.Visiting Our Showroom<ul><li style="font-size: 16px;">Showroom Hours: Our showroom is open from 10 am to 4 pm, Monday to Friday (excluding holidays). We highly recommend that you make an <a class="fr-strong" href="https://calendar.app.google/ncWjjrTLNFffpfjj9" rel="noopener noreferrer" target="_blank">appointment </a>to visit the showroom.</li><li style="font-size: 16px;">Limited Display: Not every product in every size or colour is on display, so it&apos;s essential to inform us of your preferences if you have something very specific to look at.</li></ul>Our showroom in Braeside, Melbourne, Australia, is the only location that carries the full Zoomlite range.

Yes, you can visit our HQ in Braeside by prior appointment. You are able to view the products in person, and even order at the same time. Visiting Our Showroom. Our showroom in Braeside, Melbourne, Australia, is the only location that carries the ful

Can I order directly from your store?

Common Questions

Do you have retail stockists of Zoomlite products?

Are you Australian owned & operated?

Where are Zoomlite products made?

How can I contact Zoomlite?

Where can I find the specific size and weight of a product?

Product Reviews

I have an issue with my order, what do I do?

Can you produce bulk corporate gift & premium items?

How Does Zoomlite Contribute to Environmental Sustainability?

General

What is a preorder?

How can I use my discount code?

I am buying as a gift for someone, do you offer gift wrapping? Can the gift be sent without an invoice?

Can I make changes to my order?

Can I cancel my order?

How can I get a tax receipt?

Can I pick up an order in person?

Order Support

Where do you ship from and which countries do you ship to?

Do you ship to PO Boxes or Parcel Lockers?

Who do you ship with?

Do you offer Express shipping?

What is the cutoff time for same day despatch?

How much does shipping cost?

What is the average delivery time, when will the order arrive?

Do you ship to New Zealand and how long does it take to receive it?

How long does it take to receive an international order?

Who pays the international duties and charges?

How do I cancel/change my order or shipping address?

How do I know if my order was shipped?

Where can I find my tracking number?

I have not received my entire order?

Help! My order is lost/hasn’t been delivered?

My order has been returned due to a delivery issue, what can I do?

Shipping

Can I exchange a product I have purchased online?

What is your change of mind / returns policy?

Do you have a free return option?

How do I return/exchange my product?

Can I return an item without the tag or its original packaging?

How long does a refund take?

My product is faulty, what do I do?

How Are Refunds Calculated for Bundle Returns and Promotional Offers?

Returns & Exchanges

What are my payment options?

Do you accept "Buy Now, Pay Later"?

What is Shopify Pay?

Why isn't my Afterpay working?

What currency can I pay in?

Is my payment secure?

Do you store my credit card details?

Do you offer e-gift cards?

Payments

What is Zoomlite's warranty?

Do I need to register my purchase for warranty?

What is your warranty on luggage?

Product Warranty

Can I send an order as a gift?

Where can I purchase a Zoomlite E-Gift Card?

Can payment be split if a product costs more than the full amount of the gift card?

Can I get a full refund for my gift card?

How do I redeem a gift card?

My gift card is expired, can I still redeem the value of it?

What happens if I don't spend the entire value of the E-Gift Card in one transaction?

Gift Cards

Product Info

Policies

Can I order directly from your store?Updated a month ago