What is your change of mind / returns policy?

If you are not 100% satisfied with your purchase, you can return it to us, unused, with product packaging and tags within 30 days for a full refund of the product cost (this excludes any shipping charges). We recommend you use a tracked shipping service to return products, so that you can keep an eye on its location.

Returns are only accepted for items purchased directly from the Zoomlite website and must be unused and in their original condition, and sent back to Zoomlite at the expense of the customer.

Shipping costs associated with returned items are non-refundable. 

Please include a copy of your receipt, with a brief note describing the reason for return. If you don’t have your receipt, please make sure you include your name and address inside the parcel. 

Returns need to be sent to:

Zoomlite (returns)
Unit 2, 80 Mills Road
(delivery between 9:30 to 4:30pm)
Braeside VIC 3195

You can view our Returns page for additional information or contact us on 1300 785 040, or via email at [email protected]

You're welcome to exchange an item you have purchased for another, as long as you have bought it from the Zoomlite website within the last 30 days and your item is unused. When you return the item, please include details of the item you would like to exchange it for. We may be able to do a direct exchange, or if there is a price difference we will contact you about payment options.

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