What is your change of mind / returns policy?
If you are not completely satisfied with your purchase, you have the option to return it to us in unused condition, along with the product packaging and tags, within 30 days (some products may have an extended return period), in order to receive a full refund of the product cost (excluding any shipping charges). We advise utilising a tracked shipping service for returning products to easily monitor its whereabouts.
Returns are only accepted for items purchased directly from the Zoomlite website and must be unused and in their original condition, and sent back to Zoomlite at the expense of the customer.
Shipping costs associated with returned items are non-refundable.
Please include a copy of your purchase receipt / order packing slip (mentioning the order number), with a brief note describing the reason for the return. If you don’t have your receipt, please make sure you include your order number, name and address inside the parcel.
Returns need to be sent to:
Zoomlite Returns (insert your order number here)
Unit 2, 80 Mills Road
Braeside VIC 3195
You can view our Returns page for additional information or contact us at 1300 785 040, or via email
Prepaid Return Option:-
We can provide you with a prepaid label for returns for a fee of $15 per package. This fee will be deducted from the refund amount.
If you wish to proceed with this option, please contact us via email with your order number, reason for return, and the address from which the item is being returned.
To ensure a smooth return process, please follow these steps:
1. Remove any previous delivery addresses or labels from the package.
2. Repackage the items along with all original product packaging, cloth bags, product tags, straps, paperwork, cleaning sponges, or any other included items.
3. Securely seal the package(s) with tape and affix the provided labels.
4. Drop off the package(s) at your nearest post office or use the Australia Post red street posting box at your convenience.
5. Please allow 5-7 working days for the refund to be processed after we have received and inspected the returned items.
6. Kindly note that the shipping does not include insurance, and any loss or damage during transit is your responsibility as we are not liable for such incidents.
Exchange Policy:
Customers are allowed to exchange an item purchased directly from Zoomlite within the last 30 days, provided that the item is unused and all packaging and product tags are intact.
The original item/order will be refunded and a new order will need to be placed with a fresh payment.
If you require your replacement item urgently, we recommend placing a new order for the desired item and returning the unwanted item to us. Once the item is evaluated and processed by our returns team, the original order will be refunded within 3 - 5 business days.